Your Health Data is Secure
We take your privacy seriously. Learn how we protect your health information and ensure compliance with Australian healthcare regulations.
All your health data is securely stored in MediRecords, Australia's leading healthcare data platform. DOC acts as a secure interface, connecting you to your health information without storing sensitive data locally.
Single Source of Truth
Your health records live in one secure, compliant system
Session-Based Access
Data is fetched only when needed and cleared after your session
Encrypted Transmission
All data transfers use bank-level encryption (TLS 1.3)
No Local Storage
Sensitive health data never persists on DOC servers
Understanding our architecture helps you see how we protect your privacy
You Log In
Your credentials are verified through MediRecords' secure authentication system
Data is Fetched
When you view appointments or records, DOC securely requests that data from MediRecords in real-time
You Interact
Book appointments, view records, and consult with practitioners through our secure interface
Session Ends
When you log out or your session expires, all locally cached data is cleared. Your records remain safe in MediRecords
- Australian Privacy Principles (APPs) compliant
- AHPRA accredited practitioners only
- Healthcare data encryption at rest and in transit
- Regular security audits and penetration testing
- Secure video consultations with end-to-end encryption
- Access your health records anytime
- Request corrections to your information
- Control who can access your data
- Export your health records at any time
- Request deletion of your account and data
Real-Time Data Synchronization
When you use DOC, you'll see sync indicators showing when data is being fetched from MediRecords. This ensures you always have the most up-to-date information while maintaining security.